tag:status.payfast.io,2005:/historyPayfast Status - Incident History2024-03-29T10:08:02+02:00Payfasttag:status.payfast.io,2005:Incident/203940992024-03-29T10:08:02+02:002024-03-29T10:08:02+02:00FnB on Instant EFT<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>10:08</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>07:00</var> SAST</small><br><strong>Identified</strong> - A problem with payments via FNB for Instant EFT has been escalated.</p>tag:status.payfast.io,2005:Incident/203445492024-03-24T22:48:36+02:002024-03-24T22:48:36+02:003d Secure degraded.<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:48</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. We continue to monitor the system for any changes</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:00</var> SAST</small><br><strong>Identified</strong> - A problem with 3d Secure affecting Credit cards has been identified and escalated.</p>tag:status.payfast.io,2005:Incident/203300862024-03-22T18:55:47+02:002024-03-22T18:55:47+02:00Capitec based Payments<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:55</var> SAST</small><br><strong>Resolved</strong> - This problem has resolved. Capitec payments on both credit card and Instant EFT are working again.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:15</var> SAST</small><br><strong>Identified</strong> - Please note that Capitec payments on both credit card and Instant EFT are currently failing.<br />This matter has been escalated.</p>tag:status.payfast.io,2005:Incident/202619512024-03-15T16:51:18+02:002024-03-15T16:51:18+02:00Support chat unavailable.<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:51</var> SAST</small><br><strong>Resolved</strong> - Support chat continues to have problems related to a general internet issue across Africa. <br />If needed this status page may go up again on Monday if the problem persists then.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:12</var> SAST</small><br><strong>Identified</strong> - A problem with Support Chat has been identified due to the general Internet issues occurring since yesterday. Calls are fully operational.</p>tag:status.payfast.io,2005:Incident/202426992024-03-14T16:07:38+02:002024-03-14T16:07:38+02:00Seacom troubles<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:07</var> SAST</small><br><strong>Resolved</strong> - The general internet problem across the country seems to be resolving. We continue to monitor for any system change.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:33</var> SAST</small><br><strong>Identified</strong> - Please note that Visa Issued cards and some external providers are encountering problems due to Seacom cable issues.</p>tag:status.payfast.io,2005:Incident/200903952024-03-12T19:18:35+02:002024-03-12T19:18:35+02:00African Bank on Instant EFT<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:18</var> SAST</small><br><strong>Resolved</strong> - African Bank is enabled again.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:59</var> SAST</small><br><strong>Monitoring</strong> - Please note that African Bank payments on Instant EFT are currently undergoing maintenance and will be temporarily unavailable.</p>tag:status.payfast.io,2005:Incident/201268952024-03-01T14:33:57+02:002024-03-01T14:33:57+02:00Callbacks delayed<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:33</var> SAST</small><br><strong>Resolved</strong> - This matter has been resolved, callbacks are functioning normally again.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:16</var> SAST</small><br><strong>Monitoring</strong> - ITN's delivery times are improving, we continue to monitor the matter.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:34</var> SAST</small><br><strong>Identified</strong> - Payment Notifications to Merchants are currently delayed but still going off, the callbacks are still occurring. <br />This matter is being looked into currently.</p>tag:status.payfast.io,2005:Incident/201063332024-02-29T15:38:28+02:002024-02-29T15:38:28+02:00FnB on Instant EFT.<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:38</var> SAST</small><br><strong>Resolved</strong> - The problem with FnB on Instant EFT has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:00</var> SAST</small><br><strong>Identified</strong> - A problem with FNB transactions on Instant EFT has been identified and is being escalated.</p>tag:status.payfast.io,2005:Incident/200402642024-02-21T21:58:21+02:002024-02-21T21:58:21+02:00Degraded Card Processing<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>21:58</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. Card payments are functioning normally again. <br />We continue to monitor for any system change.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:15</var> SAST</small><br><strong>Identified</strong> - A problem with card payments has been identified and is currently being engaged on with Upstream Providers.<br />Payments have intermittently been failing since 5:45 pm.</p>tag:status.payfast.io,2005:Incident/199417992024-02-08T21:24:53+02:002024-02-08T21:24:53+02:00Connectivity issues for card payments.<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:24</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. Card payments are back to full functionality.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:46</var> SAST</small><br><strong>Identified</strong> - A connection problem is causing some card payments to fail intermittently in 3d Secure, we are in contact with Partners to resolve this.</p>tag:status.payfast.io,2005:Incident/199328462024-02-07T23:07:56+02:002024-02-07T23:07:56+02:00Connectivity Issues for Card Payments<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:07</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. Card payments are back to full functionality.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:28</var> SAST</small><br><strong>Identified</strong> - A connection problem is causing some card payments to fail intermittently in 3d Secure, we are in contact with Partners to resolve this.</p>tag:status.payfast.io,2005:Incident/199248872024-02-06T22:54:43+02:002024-02-06T22:54:43+02:00Connectivity issues for card payments.<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:54</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. Card payments are back to full functionality.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:21</var> SAST</small><br><strong>Investigating</strong> - A connection problem is causing some card payments to fail intermittently in 3d Secure, we are in contact with Partners to resolve this.</p>tag:status.payfast.io,2005:Incident/198905362024-02-02T08:01:42+02:002024-02-02T08:01:42+02:00Problems with Credit Card payments<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:01</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved. Card payments have returned to normal.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:28</var> SAST</small><br><strong>Identified</strong> - A problem with Card transactions completing has been identified and escalated with an Upstream Partner.</p>tag:status.payfast.io,2005:Incident/198386692024-01-26T18:09:34+02:002024-01-26T18:09:34+02:00FnB on Instant EFT<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:09</var> SAST</small><br><strong>Resolved</strong> - FnB payments are operational again.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:15</var> SAST</small><br><strong>Identified</strong> - A problem with FnB payments on Instant EFT has been identified. We will provide an update when resolved.</p>tag:status.payfast.io,2005:Incident/198187272024-01-24T17:06:35+02:002024-01-24T17:07:35+02:003d Secure failures<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:06</var> SAST</small><br><strong>Resolved</strong> - Please note there was an intermittent issue with the 3d Secure for Credit Card payments from 15:49-16:31. <br />Card processing is back to normal.</p>tag:status.payfast.io,2005:Incident/197843522024-01-21T17:34:01+02:002024-01-21T17:34:01+02:00Absa Issuing degraded<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>17:34</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved for Absa-issued cards.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>17:33</var> SAST</small><br><strong>Update</strong> - This problem has been resolved for Absa-issued cards.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:30</var> SAST</small><br><strong>Identified</strong> - Customers trying to pay with Absa cards are currently failing 3d Secure. The matter has been escalated with Upstream Partners.</p>tag:status.payfast.io,2005:Incident/195652542023-12-30T14:55:56+02:002023-12-30T14:55:56+02:00Degraded 3d Success rate<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>14:55</var> SAST</small><br><strong>Resolved</strong> - This problem has been resolved with our Upstream Partners</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>14:51</var> SAST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>14:51</var> SAST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>13:30</var> SAST</small><br><strong>Identified</strong> - A problem with Mastercard issuers has been identified, affecting Capitec, Nedbank, and Standard Bank cards. <br />This has been escalated with relevant partners.</p>tag:status.payfast.io,2005:Incident/194535742023-12-16T04:30:41+02:002023-12-16T04:30:41+02:003d Secure verification issues<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>04:30</var> SAST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>03:26</var> SAST</small><br><strong>Identified</strong> - A problem with 3d Secure has been identified and escalated with external partners.</p>tag:status.payfast.io,2005:Incident/194049432023-12-12T02:15:13+02:002023-12-12T06:34:28+02:003d Secure verification issues<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>02:15</var> SAST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>01:57</var> SAST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>00:36</var> SAST</small><br><strong>Identified</strong> - The issue has been isolated to a problem with international links involving Visa and Mastercard. <br />We will update if/when more information becomes available or when the situation resolves.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:30</var> SAST</small><br><strong>Investigating</strong> - A problem with 3d Secure has been identified and escalated with external partners.</p>tag:status.payfast.io,2005:Incident/193663482023-12-07T14:56:12+02:002023-12-07T14:56:17+02:00Instant EFT<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:56</var> SAST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:15</var> SAST</small><br><strong>Investigating</strong> - A problem with EFT payments has been identified and escalated with Upstream Partners.</p>tag:status.payfast.io,2005:Incident/192260292023-11-30T05:00:12+02:002023-11-30T05:00:12+02:00RSAWeb Maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>05:00</var> SAST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>04:01</var> SAST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:52</var> SAST</small><br><strong>Scheduled</strong> - One of our External Partners will be performing Maintenance during this hour from 4am-5am. <br /><br />Payments may be intermittently affected during this time.</p>tag:status.payfast.io,2005:Incident/191877952023-11-23T23:03:22+02:002023-11-23T23:03:22+02:00Instant EFT<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>23:03</var> SAST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>09:00</var> SAST</small><br><strong>Identified</strong> - An intermittent problem with Instant EFT has been identified and escalated with Upstream Partners.</p>tag:status.payfast.io,2005:Incident/191997522023-11-23T08:16:05+02:002023-11-27T09:25:55+02:00Payfast unavailable<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>08:16</var> SAST</small><br><strong>Resolved</strong> - This issue has been resolved; Full functionality has returned for the Payfast website and transactions are being processed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>07:15</var> SAST</small><br><strong>Identified</strong> - The Payfast website is currently unavailable, this is having a knock-on effect on transactions being unable to process currently.</p>tag:status.payfast.io,2005:Incident/191925892023-11-22T08:25:36+02:002023-11-22T08:25:36+02:00Standard Bank Issuing<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>08:25</var> SAST</small><br><strong>Resolved</strong> - Standard bank issuing is operational again. We will continue to monitor the situation.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>08:01</var> SAST</small><br><strong>Identified</strong> - We have detected a problem with Standard Bank issued cards which started at 05h10 this morning.<br />We are in contact with our upstream partners for resolution.</p>tag:status.payfast.io,2005:Incident/191892952023-11-22T02:31:24+02:002023-11-22T02:31:24+02:00Database Maintenance<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>02:31</var> SAST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>02:00</var> SAST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>18:00</var> SAST</small><br><strong>Scheduled</strong> - Payfast will be doing Database maintenance at 2am on 22 November 2023 for 30 minutes.<br />Payments will be affected during this period.</p>