PayFast Status

All Systems Operational

Payments :: Cards Operational

Payments :: Instant EFT Operational

Payments :: Mobicred Operational

Payments :: PayD Operational

Payments :: MasterPass Operational

Payments :: Bitcoin Operational

Payments :: Scode Operational

Website :: Main Site Operational

Website :: Developer Site Operational

Helpdesk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

BankservAfrica 3D Secure Failover Testing Oct 23, 00:05 - Oct 24, 00:05 SAST

In preparation for Black Friday and the high volume period BankservAfrica will be conducting a scheduled disaster recovery exercise for 3D Secure. They will be running on their secondary systems for a period of 24 hours. There will be a brief period of interruption when switching between sites, but otherwise, no impact is expected.
Posted on Oct 10, 11:00 SAST

Past Incidents

Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

Nedbank 3D Secure Issues

Resolved - Nedbank and BankservAfrica have resolved the issue.
Oct 18, 18:19 SAST

Monitoring - We have put in place a fix which will circumvent this issue until Bankserv and Nedbank resolve the problem. All card processing has returned to normal as a result.
Oct 18, 17:33 SAST

Identified - Currently the Nedbank 3D secure servers hosted at Bankserv are not responding to any communications. This has been escalated.
Oct 18, 16:44 SAST

Nedbank 3D Secure timeouts

Resolved - Response times have returned to normal.
Oct 18, 15:58 SAST

Monitoring - We have increased timeouts for Nedbank 3D Secure messages and are receiving responses after a long wait time (2 to 3 minutes). We continue to monitor the situation.
Oct 18, 15:44 SAST

Identified - We are receiving timeouts to our 3D Secure requests to BankservAfrica for Nedbank issued cards. We have escalated the matter to them and await resolution. Payment processing for Nedbank issue cards will be affected until this matter is resolved.
Oct 18, 15:28 SAST

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

FNB Internet Banking Down

Resolved - FNB Internet Banking maintenance has been completed.
Oct 14, 13:15 SAST

Monitoring - FNB internet banking is down for maintenance as is fairly normal for a Sunday morning. This will affect Instant EFT payments from FNB. Auto / Assisted payments as well as Manual payments may be affected. Once FNB has completed their maintenance, the system will revert to normal operation.
Oct 14, 11:44 SAST

Oct 13, 2018

No incidents reported.

Oct 12, 2018

FNB access issue

Resolved - This issue has been resolved. Our teams will clear up any pending payments created as a result as soon as possible.
Oct 12, 19:14 SAST

Identified - We are experiencing an issue with access to FNB for the processing of "manual" EFT payments. This will affect "manual" payments through Instant EFT. "Automatic" or "assisted" payments are unaffected. We are working on the issue and access will be restored as soon as possible.
Oct 12, 14:36 SAST

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

FNB Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 07:00 SAST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 SAST

Scheduled - FNB will be conducting routine system maintenance on 07 October 2018 from 00:00 until 07:00. During this time, payments via Instant EFT will likely be affected.
Oct 5, 09:22 SAST

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